The Clanker Support Journal · Est. 2026
Field notes on AI support
Announcements, practical guides, and the engineering decisions behind a support widget that answers from your docs — and knows when to step aside.
Introducing Clanker Support: AI support that actually escalates
Today we're launching Clanker Support — a drop-in widget that answers from your docs and hands off to your team when the bot can't help.
How to reduce support tickets by 60% with an AI first-response layer
A practical guide to deploying an AI first-responder that handles the repetitive stuff so your team can focus on the conversations that matter.
Why we built on LLM Gateway instead of calling OpenAI directly
Our reasoning for using a model abstraction layer from day one — and why it's already paid off twice.
Setting up email threading for your support widget
A step-by-step guide to configuring inbound email so customer replies thread back into the same conversation.
Changelog: May 2026 — knowledge base improvements and new model options
Longer knowledge base support, model selection per project, and a handful of inbox quality-of-life improvements.
The case for self-hostable AI support
Why open architecture matters for tools that sit between you and your customers.