Migrate from Intercom to Clanker Support

Quick migration

Create an Clanker Support project, recreate your help content, and swap the Intercom messenger embed for the Clanker Support script tag. Move your team to the Clanker Support inbox for support conversations.

<script>
  window.intercomSettings = { app_id: "XXXXXXXX" };
</script>
<script>
  (function(){
    var w=window;var ic=w.Intercom;
    // … standard Intercom loader …
  })();
</script>

<script
  src="https://api.clankersupport.com/widget.js"
  data-project="pk_live_xxxxxxxxxxxx"
  data-brand="#111827"
  defer
></script>

Step by step

1. 1

   Create your Clanker Support project

   Sign up, create a project, and grab your public key. Decide up front whether you're fully replacing Intercom or just the support widget — that determines what else you need to keep.

2. 2

   Move your help content over

   Copy your Intercom Articles / help-center content into your Clanker Support knowledge base. Start with the highest-traffic topics so the bot is useful on day one, then expand.

3. 3

   Swap the messenger embed

   Remove the Intercom messenger loader and add the Clanker Support script tag. The widget loads in a shadow DOM and inherits your brand color, so it fits your site without extra CSS work.

   Add the Clanker Support widget

   <script
     src="https://api.clankersupport.com/widget.js"
     data-project="pk_live_xxxxxxxxxxxx"
     data-brand="#111827"
     defer
   ></script>

4. 4

   Configure escalation and your notify email

   In project settings, set the escalation threshold (how many exchanges before the bot hands off) and the notify email where escalations should land. This is your team inbox or a shared support address. When the bot can't help, the full conversation arrives there with context intact.

5. 5

   Set up email threading (optional)

   If you want customer email replies to thread back into the widget conversation, point an inbound domain at Clanker Support and set your inbound email local in project settings. Replies then flow both ways — your team answers from the inbox, the customer sees it in the widget. No separate helpdesk required.

6. 6

   Test, then go live

   Open your site, start a test conversation, and trigger an escalation to confirm it reaches your inbox. Once it looks right, you're done — the widget is already live for every visitor.

Concept mapping

Intercom → Clanker Support

What to expect

Other migration guides