Terms of Use

1. Agreement to these terms

These Terms of Use (“Terms”) form a binding agreement between you and Clanker Support (“Clanker Support,” “we,” “us,” or “our”) regarding your use of clankersupport.com, our dashboard, and the support widget and APIs we provide (together, the “Service”). If you use the Service on behalf of an organization, you represent that you are authorized to accept these Terms for that organization.

2. Definitions

• Customer — a person or organization with an account that uses the Service.
• End User — a visitor who interacts with a Customer’s support widget.
• Customer Content — the knowledge-base text, system prompts, configuration, and other material a Customer provides to the Service.

3. Eligibility and accounts

You must be at least 16 years old to use the Service. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us promptly of any unauthorized use.

4. The Service

The Service lets Customers deploy an AI support agent that answers from Customer Content, escalates conversations to a human inbox, threads replies over email, and runs on a model the Customer selects. We may add, change, or remove features over time.

5. Acceptable use

You agree not to:

• Use the Service to violate any law or the rights of others.
• Upload or transmit unlawful, harmful, infringing, or deceptive content.
• Attempt to disrupt, reverse engineer, or gain unauthorized access to the Service or its infrastructure.
• Use the Service to send spam or to collect personal information without a lawful basis and proper notice.
• Resell or provide the Service to third parties except as expressly permitted.

6. Customer Content and responsibilities

You retain ownership of your Customer Content. You grant us a limited license to host, process, and use it solely to operate and improve the Service for you. You are responsible for your Customer Content and your End User data, including having any required notices and consents in place and providing your own privacy notice to your End Users. You determine what content your support agent draws on and how it is configured.

7. AI output

The Service uses AI models to generate responses. AI output can be inaccurate or incomplete and should not be treated as professional advice. While the agent is designed to answer from your content and to defer when it is unsure, we do not warrant that responses will be correct or suitable for any purpose. You are responsible for reviewing AI behavior and configuring escalation appropriately for your use case.

8. Third-party services

The Service relies on third-party providers, including model providers accessed through LLM Gateway, email delivery, analytics, payment processing, and hosting. Your use of the Service may be subject to those providers’ terms, and we are not responsible for their acts or omissions.

9. Fees and billing

Paid plans are billed through our payment processor according to the pricing presented at sign-up, which may include usage-based charges. Unless stated otherwise, fees are non-refundable, exclusive of taxes, and may change with notice. Failure to pay may result in suspension or termination of paid features.

10. Intellectual property

The Service, including its software, design, and content (excluding Customer Content), is owned by Clanker Support and its licensors and is protected by intellectual-property laws. These Terms do not grant you any rights in our trademarks or branding.

11. Privacy

Our Privacy Policy explains how we handle personal information and is incorporated into these Terms by reference.

12. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.

13. Limitation of liability

To the fullest extent permitted by law, Clanker Support will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Clanker Support from claims, damages, and expenses arising out of your Customer Content, your End User data, or your use of the Service in violation of these Terms or applicable law.

15. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or to protect the Service. On termination, your right to use the Service ends; sections that by their nature should survive will survive.

16. Changes to these terms

We may update these Terms from time to time. When we do, we will revise the “last updated” date above, and for material changes we will provide additional notice where appropriate. Continued use of the Service after changes take effect means you accept the revised Terms.

17. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction of the state and federal courts located in California for any dispute that is not otherwise subject to an alternative resolution process.

18. Contact us

Questions about these Terms? Email us at support@clankersupport.com.