Changelog: June 2026 — launch month

June was launch month. Here's everything that shipped.

We're live — and we launched on Product Hunt. Clanker Support is officially open to everyone, and we spent launch day on Product Hunt answering questions. If you missed it, the launch announcement covers what we built and why. To everyone who tried the widget, signed up, or asked us hard questions: thank you.

Escalation got a lot smarter. This was the month's biggest product theme. When a conversation escalates to your team, the agent now passes along an in-chat summary of what's been discussed, so the customer isn't asked to repeat themselves. The agent is identity-aware — it stops re-asking for a name and email it already has. And once a conversation is escalated, the bot stays quiet instead of talking over your team.

Escalation emails the customer, and replies thread back. When a conversation escalates, the customer gets an email — and their reply threads straight back into the same conversation in your inbox. No lost threads, even after they close the tab.

Visitors can resolve their own conversations. Customers can mark a conversation resolved from the widget, and the inbox now records who resolved each conversation — visitor, agent, or your team.

The widget remembers returning visitors. Visitor identity now persists across reloads, so returning customers skip the contact form and land back in their conversation. The greeting stays visible after the first message, and while a reply streams in, the latest turn stays pinned in view.

Privacy controls per project. You can set a privacy policy URL per project, and the widget shows a consent notice above the composer until the visitor sends their first message. Useful if you operate in regions where that's not optional.

Dashboard restyle. The whole dashboard got a design pass — inbox, projects, sources, settings, and billing — plus a new command bar shell. Same product, much easier on the eyes.

⌘K search. Workspace-wide global search with deep links into inbox conversations. This checks off the conversation search we promised in the May changelog.

Inbox: AI triage summaries. Every conversation in the inbox now shows a one-line AI summary, so you can scan a full queue without opening each thread.

Typed knowledge sources. Sources are now typed — add plain text or structured Q&A pairs directly from the dashboard, with per-type rollups so you can see what the bot is drawing from.

Workspaces and annual plans. You can create and delete workspaces, and the pricing page got a redesign: annual plans, an Enterprise tier, and richer quotas per plan.

Security hardening pass. We swept conversation access paths for authorization gaps, added signature verification on inbound email webhooks, and made auth rate-limiting durable. Not glamorous, but this is the layer everything else sits on.

Next up: Slack notifications and a public API for pulling usage data.