Feature 03 · Escalates to humans
When a customer needs a human, one picks up — with full context.
The customer taps “Talk to a human” — the widget offers it, and an explicit ask surfaces it instantly — and the whole thread lands in your team inbox. No customer is left talking to a wall.
A bot that can't escalate just traps customers in a loop with no way out.
AI support is only as good as its exit hatch. Clanker Support is built around the hand-off: when a customer taps “Talk to a human”, it routes the whole thread — every message, not a summary — into a shared inbox.
You control when the hand-off is offered: after a per-project number of messages the widget surfaces a “Talk to a human” option, and an explicit ask for a person surfaces it immediately.
What you get
Full context, every time
The complete conversation moves to your inbox — your team picks up mid-thread without asking the customer to repeat themselves.
A threshold you control
Choose how many messages before the widget offers a human, per project. A customer who asks for a person gets the option immediately.
No lost threads
Every hand-off is captured and tracked — nothing falls into a black hole between bot and human.
What it means in practice
- ✓Escalated conversations land in a single team inbox, not scattered across tools.
- ✓Reply from the inbox and the customer gets it by email (see Email threading).
- ✓Adjust the escalation threshold any time as you learn what the bot should handle.
Explore the rest
Drop-in widget
One script tag. Loads in a shadow DOM so your styles never leak — and theirs never leak into you.
02Answers from your docs
Paste your knowledge base or system prompt. The agent stays on-topic and admits when it doesn't know.
04Email threading
Replies go out as email and customer responses thread back into the same conversation automatically.
05Your model, any time
Built on LLM Gateway. Pick from a curated catalog of web-search-capable models per project — a config change, not a rewrite.
06Self-hostable
Open architecture on serverless edge infra. Run the whole stack on your own account. No surprise vendors.
Frequently asked questions
When does Clanker Support escalate to a human?
When the customer chooses to. The widget offers “Talk to a human” after a per-project message threshold you set — and immediately when a customer explicitly asks for a person. Escalation sends the full thread to your team inbox and notifies you by email (and Slack, if configured).
Does my team see the full conversation when it's escalated?
Yes. The complete thread moves to your inbox — every message, not a summary — so your team can pick up mid-conversation without asking the customer to repeat themselves. Every hand-off is captured and tracked, so nothing falls into a black hole.
Where do escalated conversations go?
Into a single shared team inbox rather than scattered across tools. Your team replies from there, and the customer gets that reply by email through email threading — keeping one conversation intact from first chat to resolution.