Documentation

Build with Clanker Support

Everything you need to drop in the widget, train it on your content, route escalations to your team, and migrate cleanly from your current support tool.

Quickstart

5 min

Drop one script tag and go live in under five minutes.

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Train your bot

Config

Paste your knowledge base and system prompt to keep answers on-topic.

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Escalation

Config

Hand off to your team with full context when the bot can't help.

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Quickstart

Create a project in the dashboard to get your public key, then add a single script tag to your site — anywhere before the closing </body> tag. That's the whole integration.

index.html

<script
  src="https://api.clankersupport.com/widget.js"
  data-project="pk_live_xxxxxxxxxxxx"
  data-brand="#111827"
  defer
></script>

data-project — your project's public key (starts with pk_live_).
data-brand — a hex color for the widget header and primary button.
shadow DOM — the widget mounts in isolation, so styles never bleed either way.

Train your bot

Your bot answers from a knowledge base you control. In project settings, paste your docs, FAQ answers, and a system prompt that sets the bot's tone and boundaries. Keep it focused — a tight, current knowledge base produces better answers than a sprawling one.

Because Clanker Support is built on LLM Gateway, you choose which model runs per project and can swap it with a config change — no code edits. Run a cost-efficient model for routine questions and a more capable one where it matters.

Escalation & inbox

Set an escalation threshold — how many exchanges before the bot hands off — and a notify email. When the bot can't resolve something, the full conversation lands in your inbox with context intact, and an alert goes to your notify address.

Your team picks it up from the unified inbox, replies, and the customer sees the response in the same widget conversation.

Email threading

Point an inbound domain at Clanker Support and set your inbound email local in project settings. Customer replies to escalation emails thread back into the widget conversation automatically, and replies you send from the inbox reach the customer by email — no separate helpdesk required.

Migrate to Clanker Support

Already running a support tool? These guides walk through the embed swap, knowledge-base re-import, and what does and doesn't carry over — step by step.